FAQ's
Special Instructions
Please do not leave special instructions inside PayPal’s notes — we cannot see them.
If you have customization notes, please enter them in the “Special Instructions” box inside your shopping cart before checkout.
How long will it take to receive my order?
All Figs & Ginger pieces are handmade to order.
Standard production time: 7–10 business days
Typical turnaround: We try to ship within 1–5 business days whenever possible
Custom orders: May take longer — we’ll communicate timelines individually
Rush orders: Available when possible; additional rush fees may apply
If you need something by a specific date, please reach out before placing your order.
Shipping (U.S. Orders)
We ship using USPS First Class or USPS Priority Mail:
Priority Mail
• Delivers in approx. 2–4 business days after shipment
• Includes tracking
First Class Mail
• Delivers in approx. 3–10 business days
• No insurance included
• We cannot replace or refund lost/damaged First Class packages
We package each order carefully, but once an item is scanned in by USPS, delivery timing and handling are outside our control.
International Shipping — With Tracking (Recommended)
Shipped via USPS Global Priority.
• Includes tracking + limited insurance
• If the package is lost in transit, we will replace it
• Delivery can take several weeks depending on your country
This is the safest and most reliable international shipping option.
International Shipping — No Tracking
Shipped via USPS First Class International.
• No tracking
• No insurance
• Cannot be replaced if lost or delayed
• Delivery may take 6+ weeks, especially to Canada and Australia
Choose this option only if you are comfortable with the risks.
Rush Orders
If you need a rush order, please contact us before ordering so we can confirm availability and timeline. Rush fees may apply.
Returns & Exchanges
Please contact us before sending any item back.
To return or exchange an item:
• Ship using USPS Priority Mail with tracking
• We are not responsible for lost/damaged return packages
• Once received, we’ll issue store credit or complete your exchange
Returns must be approved before shipping back to us.
Return Policy
• We do not accept returns for normal wear & tear
• If an item arrives damaged, notify us within 7 days of the delivery date
• Gift exchanges are welcome — we offer exchanges or store credit
• We do not offer cash refunds, only store credit
• Ship returns using USPS Priority with tracking and no signature required
Repairs
If something arrived damaged or defective, please contact us within 7 days — we’ll repair or replace it at no cost.
For repairs due to regular wear, accidents, or life’s adventures:
• Email us with a description and photo
• We’ll provide a quote for repair work
✨ Please do not wear a piece if it seems loose or damaged — if it breaks or is lost, we cannot replace it.
Jewelry Care
Our jewelry is crafted by hand from sterling silver (unless otherwise noted) and often treated with a black patina.
To keep your jewelry looking beautiful:
• Do not polish patinated pieces — polishing removes the patina
• Avoid water, lotion, perfume, and sweat
• Remove jewelry before sleeping, showering, or exercising
• If patina wears due to rubbing, we can re-apply it for you
Mindful wear extends the life of your piece.
Sustainability
Yes — sustainability is a core value at Figs & Ginger.
We prioritize:
• Recycling and reusing studio materials
• Using local printers with soy-based inks and hydroelectric power
• Printing on 50%–100% post-consumer recycled paper
• Minimizing waste at every stage of production
You can learn more on our Green Values page.
How is your jewelry made?
Each piece is created using traditional metalsmithing techniques such as forging, sawing, soldering, and casting.
• Handmade in our Providence, Rhode Island studio
• Chains are not handmade