FAQ's

**Special Instructions should never be left while in Paypal as we WON"T SEE THEM!! 

Please write any Special Instruction in the "SPECIAL INSTRUCTIONS" box of your shopping cart. Thanks!***

How long does it take to get my item?

Each piece is made to order so please allow up to 12 business days for us to make & ship your item (we try our hardest to get orders out within 5 days, though). If you have a rush order please let us know and we'll try to accomodate, rush fee's may apply. Custom orders take longer and we'll let you know individually.

Can I add babies to my necklace?
You sure can! Just email us to let us know you have a new addition to your family (Congrats!). Then ship your piece back to us with a note legibly stating what you would like done. Please note: It won't always be your original piece we send back as the length of the piece changes depending on the amount of birds and we usually have to re-make the entire piece.
Be sure to include your:
name
shipping address
telephone #
email
& $45 concealed cash, or a check made out to Figs & Ginger. 
Always ship with some sort of tracking as we aren't responsible for lost or stolen packages, and please waive signatures (not doing so will cause a delay). We suggest USPS priority with Delivery Confirmation. Once we receive it, we'll update & ship it back to you at our normal turnaround time.
Please email us for shipping address so we know to expect your package and can give you our address.

Everything we make is made by hand; because of this, and to ensure quality pieces, you might have to wait a bit for your new goodie. Orders are generally shipped 3-12 BUSINESS days from the order date. We do try to get them out to you as soon as possible, though. Thanks for being patient, and if you need a rush order please email us and we can arrange something, no problem.

Domestic:

US Standard USPS Priority Mail: 

All Domestic orders are shipped via USPS Priority Mail. This means they should arrive 2-4 days after the day they were sent and have tracking available with each order. Though the USPS is generally good about deliveries, they do occassionally loose & damage mail, or miss scanning one of our many orders we ship weekly. If there are any issues with your delivery, we'll do our best to get your item to you ASAP, but please remember the USPS is out of our control once the package leaves our hands!

International
Canada & International WITH TRACKING:: RECOMMENDED!

These International orders are shipped via USPS Global Priority. There IS tracking on these items so if they are lost in the mail we WILL take responsibility and send you new items. This method is strongly recommended, but can still take several weeks to arrive. If you'd like to get a better quote, you can find your shipping method's website and use our USA zipcode: 02860 to figure out your transit time. We wish there was a better price option for International orders!

International
Canada & International NO TRACKING

These International orders are shipped via USPS Standard First Class Global Mail. There is NO tracking on these items so if they are lost in the mail we can NOT take responsibility. These items take upwards of 6 weeks sometimes, especially to Australia & Canada. This is an option if you are willing to risk your item not arriving as we take no responsibility for items shipped without tracking. We wish there was a better price option for International orders!

If you would like a Rush Order please contact us.

 

Shipping a return or exchange?

Please ship all items back to us using USPS Priority with Deliver Confirmation, this is around $6. We are not responsible for items lost or damaged during shipment.

Please email us for shipping address so we know to expect your package and can give you our address.

Repairs:
Each Figs piece is checked at every stage to ensure it's in top notch condition. If something happens to slip by please email us right away to let us know what went wrong. If it's something on our end we'll fix & ship it back at no charge. We're happy to do repairs on pieces that have seen unfortunate obstacles in your daily life, and we can quote you when you email us with a description. If you find something wrong with your piece, DO NOT WEAR IT!!! If you do, and it breaks or gets lost, we can't do anything about it. 

Custom Orders:
We're sorry! We just don't have the time to accommodate custom orders right now. Feel free to email us, as sometimes we can tweek things in your piece, but we generally have to say no. Sorry!

Jewelry Care:
As we've mentioned, Figs & Ginger pieces are made by hand. This means your piece should last for generations, but is a bit more delicate than something made by a machine.Our jewelry is made of sterling silver, unless otherwise noted, and given a black patina. The patina is a great for all of us who don't enjoy the upkeep of sterling jewelry as there is no polishing required. In fact, if you do polish it, you will take the patina off. If you scratch, or continually bump a piece in the same area, and you notice the patina coming off feel free to send it back to be re-applied. It's best not to wear your jewelry while you sleep, exercise or shower. Just be mindful and you'll keep your Figs & Ginger piece looking super cute for a super long time!

Do you have a Return Policy?
We do not accept returns on items damaged by regular wear & tear of life, but we can do repairs-see 'repairs' above. If your piece arrived damaged you'll need to notify us within 7 days of the receipt listed through your tracking number, and we will proceed from there. If you received something as a gift and would like to exchange it for something else, we will do that, or we will allow a store credit. We do not offer cash refunds, only store credit. Please ship all items back to us using USPS Priority with Delivery Confirmation, and no required signature.

Do you care about our planet?
Oh my goodness do we ever! Running a responsible small business is top priority to us. We promise that we make as many 'green' decisions as we possibly can. We are always exploring and researching new ways of cutting down waste, we always recycle, and we try to reinvent most everything we can salvage. All of our literature is printed on 50%-100% post consumer recycled stock, we use local independently owned printers who use soy based inks and hydro electricity. We also practice these habits in our everyday lifestyle. We encourage you to do the same. Click our Green Values link in the top bar to see a detailed list of how we care.

How do you make your jewelry?
We use traditional methods of silver & metal-smithing, each piece is either forged, sawed, or cast from sterling silver unless otherwise noted. The chains are not made by hand. We has a small studio space in the back yard where the jewelry making happens. We also have "The Wolf", our jewelry assembly & office space. It's a pink and teal trailer. Check out our mini documentary to see. It's on our About Us page.

Who do we make checks or money orders out to?
Please make any checks or money orders out to Figs & Ginger